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Frequently Asked Questions

Crorewin FAQ – all your questions answered here

From registration, deposits, betting, and withdrawals to security – all the answers you need about Crorewin are here in English.

Answers in English 30+ Q&A Regular updates Support is also available

Register

All questions about opening, verifying, and getting started with your account.

Deposits & withdrawals

Questions about payment, limits, and timing.

Games & betting

Questions about sports, casino, slots and betting.

Security & account

Questions about passwords, KYC, and security.

Registration & account

To open an account on Crorewin, you need a valid email address or mobile number, a strong password, and your date of birth. Registration takes just 3–5 minutes. You must be 18 or older.

No. According to Crorewin's rules, each person can open only one account. Creating multiple accounts using the same device, IP address, or payment method may result in all accounts being closed and balances forfeited.

Yes, but only after identity verification. Request from account settings and customer support will verify your ID and complete the change. For security reasons, this process may take 24–48 hours.

Yes. Contact customer support if you wish to permanently close your account. Withdraw your balance before closing. You can also use self-exclusion for a temporary break as part of responsible gaming.
Deposit

After logging in, go to the "Deposit" option. Choose your preferred method from mobile banking or direct bank transfer. Enter the amount and follow the instructions. Successful deposits are usually credited to your account within a few minutes.

The minimum deposit amount on Crorewin varies by payment method. Each method's limits are shown separately on the deposit page. For details, check the deposit page or contact support.

Deposits are usually processed within a few minutes. If your balance hasn't arrived even after 15–30 minutes, contact customer support with a screenshot of the transaction or reference number. Also try refreshing the page.

Crorewin generally does not charge any additional deposit fees. However, your bank or mobile banking provider may apply their own transfer charges according to their terms.
Withdrawal

Withdrawal requests are usually processed within 24–72 hours. Mobile banking transfers are relatively faster. First-time withdrawals may take longer if KYC is not completed.

Upload a clear photo of your national ID card or passport. Once KYC verification is complete, withdrawal will be enabled. This is a one-time process – once done, you won't need to do it again.

Withdrawals must be made to a bank account or mobile banking account registered in your own name. Withdrawals to someone else's account are not permitted. This is mandatory to prevent money laundering.

Common reasons include: incomplete KYC verification, bonus wagering requirements not met, account information not matching, or request outside set limits. Contact customer support to find out the reason.
Betting & Games

You can bet on over 30 sports at Crorewin, including cricket, football, tennis, hockey, basketball, volleyball, rugby, and golf. Special markets are available for Bangladesh cricket matches and IPL.

Live betting means placing bets while the match is in progress. Odds change in real time based on the game situation. Making the right decision at exciting moments can bring good returns. crorewin's live betting interface is simple and fast.

Generally, once a bet is confirmed it cannot be changed or cancelled. However, in some cases if a match is cancelled or postponed, the bet is automatically voided and the money refunded. Detailed rules can be found on the Terms & Conditions page.

RTP means Return to Player – the percentage a game returns to players over the long term. For example, 96% RTP means on average BDT 96 is returned for every BDT 100 bet. The RTP for each game on Crorewin is shown in the game info section.
Bonuses & Promotions

After opening a new account, the welcome bonus is automatically added on your first deposit. Specific wagering conditions must be met before the bonus can be withdrawn. Full terms are listed on the promotions page.

Wagering requirement means you must bet the bonus amount a specified number of times. For example, 30x means if you receive BDT 100 bonus, you must complete BDT 3000 in bets before withdrawal. Each bonus may have different terms.

Yes, each bonus has an expiry period. If you don't meet the wagering requirements within the specified time, the bonus is automatically cancelled. Try to meet the conditions quickly after receiving a bonus.
Security & KYC

KYC (Know Your Customer) verification confirms your identity and helps secure your account. It is also required to comply with international licensing regulations. Once completed, it does not need to be done again.

Crorewin uses 256-bit SSL encryption to protect all information. Your personal data is never shared with third parties. Read our privacy policy for more details.

Change your password immediately and contact customer support. If necessary, request a temporary account lock. Report any suspicious login details and times. Our security team will take swift action.
App & technical issues

For more information about the official Crorewin mobile app, see our App page See. The app is available on both Android and iOS platforms. Always download from official sources only.

First check your internet connection. Clear your browser cache and cookies. Try a different browser or device. If the problem persists, uninstall and reinstall the app. If issues continue, contact support.

Crorewin works on all modern browsers. Best performance is on Google Chrome, Mozilla Firefox, and Safari. Keep your browser updated and make sure JavaScript is enabled.
Didn't find the answer to your question? Our 24/7 customer support team is always ready to help. Contact us in English.
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