Important: By accessing the Crorewin platform, creating an account, or using any service, you acknowledge that you have read and fully agree to these Terms and Conditions.
1General terms and applicability
These Terms and Conditions apply to all services on the Crorewin platform, including Sports Betting, Live Casino, slots, and all other gaming products. These terms constitute a legal agreement between Crorewin and the user.
Crorewin operates under licenses from international gaming authorities. We comply with all applicable laws and regulations. Users are responsible for ensuring compliance with local laws in their jurisdiction.
Remember: These Terms may change at any time. Crorewin will notify users accordingly in the event of changes.
2Account registration and eligibility
Eligibility requirements
- Applicants must be at least 18 years of age.
- All information provided during registration must be true and accurate.
- Each person may only open one account.
- If multiple members of the same household use the same payment method, verification may be required.
KYC verification
Crorewin may request documentation for identity verification (KYC) at any time. The following documents are typically required:
- National ID card or passport
- Proof of residence (utility bill or bank statement)
- Proof of payment method
Withdrawals may be restricted until KYC is completed. Crorewin stores all information provided with the highest level of confidentiality.
Accounts created with false information will be closed immediately and the entire balance may be forfeited.
3Betting policy and general rules
Betting limits
Crorewin sets minimum and maximum betting limits. These limits may vary by game and market. The limits displayed on the table or betting slip are final.
Bet confirmation
Once a bet is confirmed, it cannot be cancelled or modified. The Cash Out feature allows you to exit a bet under certain conditions, but this is not a full cancellation.
Live betting
In live or in-play betting, odds change every moment. If a bet is accepted at incorrect odds due to a technical error, Crorewin reserves the right to void that bet.
Match cancelled or postponed
- If a match is cancelled before it starts, all bets on that match will be voided and stakes refunded.
- If a match is postponed after it has started, the rules depend on the specified time limit.
- In cricket, certain bets may be void if a specified number of overs are not completed.
Tip: Read the specific rules for the relevant market before betting. Crorewin provides an option to view the rules next to each market.
4Payments, deposits and withdrawals
Deposit
Crorewin accepts deposits via mobile banking and bank transfer. The payment method used for deposits must be in the account holder's own name.
- Deposits are typically credited to your account within a few minutes.
- Minimum deposit amount varies by payment method.
- No additional fees apply to deposits.
Withdrawal
KYC verification must be completed before withdrawal. Withdrawals are typically processed within 24–72 hours. Express withdrawal may be available in urgent cases.
- Withdrawals must be made to the same payment method used for deposit (where applicable).
- Unusually large withdrawals may require additional verification.
- Wagering requirements must be met before withdrawing from a bonus.
Depositing using someone else's payment method may result in frozen funds and account closure.
5Bonuses and promotional offers
Crorewin offers bonuses and promotional offers to both new and existing members from time to time. Each offer has its own terms.
General bonus terms
- Account must be fully verified to receive bonuses.
- Each bonus offer specifies wagering requirements – the bonus amount must be wagered a certain number of times.
- Bets placed with a bonus may have specific odds or game restrictions.
- Crorewin advises against using multiple bonuses simultaneously.
- Bonuses expire if not used within a specified period.
Bonus abuse
Crorewin actively prevents bonus abuse. If a user systematically attempts to circumvent bonus terms, the bonus may be forfeited and the account suspended.
6Prohibited activities
The following activities are strictly prohibited on the Crorewin platform:
- Creating or operating multiple accounts.
- Using another person's identity or payment method.
- Using software or bots for automated betting.
- Exploiting system weaknesses or bugs.
- Colluding with other users for match-fixing.
- Using the platform for money laundering or illegal purposes.
- Endangering customer support through threats or abusive behavior.
Engaging in any of the above prohibited activities will result in permanent account closure and may lead to legal action where applicable.
7Account closure and suspension
Closed at user's request
Any user may voluntarily close their account. In this case, customer support must be contacted. All pending withdrawals will be processed before the account is closed.
Suspension by Crorewin
Crorewin may suspend or close accounts for the following reasons:
- Violation of terms and conditions
- Evidence of suspicious activity or fraud
- Failure to complete KYC
- Long-term inactivity (no login for 2+ years)
8Responsible gaming policy
Crorewin takes responsible gaming very seriously. We believe betting should be for entertainment, not a means of financial gain.
Our tools
- Deposit limits: Set daily, weekly, or monthly deposit limits.
- Betting limits: Decide how much you're willing to lose within a given period and stop when you reach it.
- Session time limit: Control how long you play each day.
- Cooling-off period: Take a break from 24 hours to several weeks.
- Self-exclusion: Disable your account completely for a specified period.
For more details, see our Responsible gaming page See.
9Limitation of liability
Crorewin is not liable for:
- Bets missed due to user's internet connection issues.
- Errors in third-party software or devices.
- Losses due to password leaks caused by user negligence.
- Temporary service interruptions due to unexpected technical disruptions.
Crorewin strives to maintain high service standards at all times. However, uninterrupted service cannot be fully guaranteed. Contact customer support for any technical issues.
10Right to change terms and conditions
Crorewin reserves the right to change, modify, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification.
Continued use of the platform after revised terms are published implies the user has accepted the new terms. If you do not agree to the new terms, you have the option to close your account.
Note: Visit this page regularly. The latest update date is shown at the top of the page.
Frequently asked questions about terms and conditions
Most frequently asked questions about Terms and Conditions answered
No documents are typically required during registration, but as part of KYC verification before withdrawal or large transactions, you may need to submit a national ID card or passport and proof of address. This is done for your own security.
Attempting to withdraw bonus balance without meeting wagering requirements will result in the bonus portion being forfeited and only the actual deposit being withdrawn. Unused bonuses are automatically forfeited when they expire.
For any dispute, first contact Crorewin customer support directly. The support team attempts to resolve issues within 48 hours. If no resolution is reached, you have the option to appeal to the licensing authority.
Crorewin follows specific policies for long-term inactive accounts. Typically, an inactivity fee may apply to accounts inactive for more than 12 months. However, the account will not be closed until the balance reaches zero. Logging in at any time stops the fee.